Upcoming Reconstruction Monitoring

The Queensland Reconstruction Authority will soon undertake Reconstruction Monitoring in north and Far North Queensland to check on properties still identified as damaged following last year’s major flood event.

Between 18-22 May, QRA officers will doorknock around 600 flood impacted homes and businesses across the local government areas of Cairns, Cassowary Coast, Hinchinbrook and Townsville, assessing damage and speaking with residents.

This includes the towns of Cardwell, Ingham and Paluma.

During Reconstruction Monitoring, QRA officers collect information on property damage, progress of repairs, insurance matters, and residents’ ability to access financial and personal support where required.

This information is shared with councils, relevant state and federal agencies, and other stakeholders to improve their understanding of the recovery needs and priorities of disaster impacted Queenslanders and Queensland communities.

If residents are unavailable, a calling card with QRA contact details and instructions will be left in the letterbox or another appropriate place.

The Queensland Community Recovery Hotline, 1800 173 349, is available 24/7 for residents needing disaster support.

Residents with insurance concerns should contact their insurer. If they cannot resolve the issues directly they can lodge a dispute with the Australian Financial Complaints Authority via www.afca.org.au.